Privacy Policy

1. Introduction

Ali Mobile Repair ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and repair services in Melbourne, Victoria.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, and email address provided during booking.
• Device Information: Model, IMEI, and specific repair issues for diagnostic purposes.
• Booking Data: Appointment times and service history stored in our POS system.

3. How We Use Your Information

We use your data primarily to:

• Process and track your device repair.
• Send automated SMS notifications regarding repair status.
• Provide customer support and follow-up services.
• Comply with local Australian consumer laws and safety regulations.

4. Data Security

We use industry-standard security measures, including secure POS integration, to ensure that your personal details are protected from unauthorized access. We do not sell or share your data with third-party marketers.

5. Website Analytics and Cookies

We use Google Analytics to understand how visitors use our website, such as pages viewed, general device and browser information, approximate location and interactions with the site. Google Analytics may use cookies and similar technologies.

We use this information to improve our website and services. We do not intentionally send customer names, phone numbers, email addresses, booking details or repair information to Google Analytics.

Analytics information may be processed by Google in accordance with Google's Privacy Policy. Visitors can control cookies through their browser settings and may use Google's Analytics opt-out tools.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information held in our records. For any privacy-related inquiries, please visit us in-store at Ringwood Square Shopping Centre Kiosk C1, Seymour St, Ringwood VIC 3134.

Contact Us

Ali Mobile Repair

Ringwood Square Shopping Centre Kiosk C1, Seymour St, Ringwood VIC 3134

Phone: 0481 058 514